We are among I suspect thousands in the greater DC area with water issues as a result of ice damming following the two major snowstorms. We have water and damp in the kitchen and den ceiling and it is getting worse as the temperatures were rising. I contacted this agency because of their great record on Angie’s list. I was puzzled and deeply concerned by the woman’s response to our issue. She indicated that the snow and ice would have to have melted prior to the team coming out. I understand that there is a safety concern with all roofing engagements, but waiting at least one week until such time that the ice and snow had melted is NOT a correct solution for the nature and severity of the issue. I have therefore gone elsewhere.
Member Comments: It didn’t. I had to go elsewhere for service.
Company Response: Thank you for taking the time to write a review. Reviews like yours help us to know where we need to improve. We are sincerely sorry to have disappointed you and we are glad to hear you were able to have the issue resolved. To clarify for the benefit of other members: during this crazy snowstorm we have been inundated with hundreds of calls and we are doing our best to service everyone on a first-come-first-served basis. We cannot provide any permanent solution to ice damming or leaking caused by snow until the snow has melted from the roof. We can shovel snow from the roof to slow the leaking and mitigate the damage. Unfortunately we failed to clearly explain this member’s options to her and for that we are sincerely sorry and extend a 10% discount to her on any of our services in the event that she gives us another chance.