Mark is excellent, as usual
Ann is very responsive
Mark is excellent, as usual
Overall experience was great. When I woke early in the morning to a leak in my ceiling the day before leaving for vacation,I called several companies for help. Even though I couldn’t get anyone to come out that day, Ann was the only one who completely understood my situation and scheduled Kevin to come out as soon as possible. When I wasn’t able to keep that appointment, Kevin was very understanding and offered to come by at a time that was more convenient to look at the problem and provide an estimate. Once the work was scheduled to be done, Kevin was once again very understanding about my schedule and had no problem fixing the roof while I wasn’t home. Having this type of flexibility was huge for me given my schedule. Shortly after the repair there was another rainstorm and I’m happy to report, no leak!
I found both Ann and Kevin extremely helpful and understanding and the work done was top notch. As a single woman I’m always concerned about being taken advantage of and told I need more expensive repairs than what is actually needed. I did not have that concern at all with St. Joseph’s. I highly recommend them for any roofing job.
It appears at least from the ground that the repairs were done properly.
The man who came out did fine. It’s hard to see what was done, since it’s on the roof, but from all appearances, the job was done properly and with care and attention.
Overall, I am very pleased. I am especially pleased with how responsive the company was at addressing my concerns. That said, I don’t think a return trip would have been needed had basic installation procedures been implemented. For example, when I visited that first morning, we talked about screwing the gutter guard to the fascia because I wanted to point out that the rear of the house has metal fascia. In the end, none of the gutter guard had been screwed to the fascia despite our conversation and despite that being a basic part of the installation procedures. I also talked about the four downspout strainers that needed to be removed and it was acknowledged. Further, one had already been removed. Yet, two of the three strainers were still installed under the gutter guard that I removed myself. That’s why I discovered that none of the gutter guard had been screwed to the fascia. Then there was the problem with the spacing between the strips of gutter guard. In the end, a wonderful job was done overlapping the pieces as is recommended, but not required, in the installation procedures. I will point out that after this last visit, although everything is fine, the left half of the gutter guard in the front of the house on the second story was not re-screwed into the fascia. Fortunately, enough screws were left laying around so that I can do this remaining work myself. I just don’t understand how basic installation procedures are being forgotten or not completed. Again, overall I’m pleased. Screwing the remaining gutter guard won’t take long. However, if attention were paid to the basics (and the detail) then no return trip (let alone two trips) would have been necessary.
Overall, a very good experience. Meeting with Joe van Dyke set the right tone. I might recommend, however, that you do send someone up on the roof to look at the initial evaluation. One of the other companies I considered did this, and even though you apparently don’t find it necessary, it would have prevented in this case an uncomfortable period where I continued to have water leaking in even after the new roof was placed. To your credit, you got the crew chief ( I think his name was Sal) and Dave Humphries out promptly, and I am persuaded (I hope correctly!) that the leak is actually related to my old window casements. Clean up was great, and the job was done on time. You responded promptly to my various emails as well.
All work was done with high quality workmanship.
It is my third time working with SJ Roofing and I am very happy with the service and the results.
The time from my request until work completion was excellent. the quality of the work and the professionalism of the office staff were commendable. the price was fair and reasonable. it was a pleasure doing business with St Joseph’s Roofing.